Error "Unable to connect to database" for All P6 CloudConnect Users
(Doc ID 2633443.1)
Last updated on SEPTEMBER 09, 2020
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.
When attempting to log into P6 Professional using a cloud connection, the following error occurs.
Unable to connect to database. Please run the database configuration tool or contact your administrator.
The following errors can also be found in the server CloudConnect logs:
ORA-12518, TNS:listener could not hand off client connection
java.sql.SQLException: Establish connection error.
Caused by: java.sql.SQLException: Error opening connection to db with connection string: jdbc:oracle:thin:
<ERROR> <DBEngineImpl> <Failed retrieving the database date from db: 1>
<INFO> <SQLConnectionPool> <Connections are being cleared due to validation failure for database: <DatabaseName>
java.lang.RuntimeException: java.net.UnknownHostException: <internal server>: Name or service not known
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!