My Oracle Support Banner

Proper Error Message For the Error Received In Manage Payroll Definitions While Performing A Payroll End Date (Doc ID 2633827.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.10.0 to 11.13.20.07.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Global Payroll

ACTUAL BEHAVIOR
---------------
When attempting to end date a Payroll in case of employees tagged in that payroll, below error occurs
"Unable to retrieve content. Additional information for "Remote Region error #":
An error occurred while invoking task Manage Payroll Definitions. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.."

EXPECTED BEHAVIOR
-----------------------
Error Message should be more meaningful and  provide the necessary details for the user to complete the action  - in this case, delete payroll relationships for employees with this payroll.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Others > Setup and Maintenance > Tasks > Search
2. Type Manage Payroll Definitions and search any then click on Particular Payroll Code
3. Click on End date
4. Error occurs
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.