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Account "State" filter shows results for non-primary addresses (Doc ID 2634022.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Advanced search by state results show all account addresses both non-primary and primary

EXPECTED BEHAVIOR
-----------------------
Expect only primary address to be returned in results

STEPS
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The issue can be reproduced at will with the following steps:
1. create two addresses, one for FL and CA with CA being the primary. Search for FL and account with CA is returned in results.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue requires the reps to drill into the record to validate before they call...which adds more steps to their process.

Cause

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In this Document
Symptoms
Cause
Solution


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