My Oracle Support Banner

Unable To Connect To Engagement Cloud Environment From OPA (Doc ID 2634169.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 19D version, Service request

Customer is trying to connect to Engagement Cloud POD - from OPA but we are unable to do so.

the following error occurs.

ERROR
-----------------------
Error: request - Error when retrieving Web Service Connector metadata


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OPA
2. trying connecting the POD
3. OPA-ERR-001 SOAP Action "http://oracle.com/determinations/opahub/getendpointmetadata" Error getting data service metadata request - Error when retrieving Web Service Connector metadata
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cant EC POD

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.