My Oracle Support Banner

ERROR: Gateway 504 Error When Attempting to Download and Install P6 Professional ClickOnce From P6 EPPM Cloud Jump Page (Doc ID 2634445.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.11 and later
Information in this document applies to any platform.


When attempting to download the P6 Pro ClickOnce application,
the following error occurs.

ERROR 504 Gateway Error

The issue can be reproduced at will with the following steps:

  1. Go to P6 EPPM Cloud Jump Page
  2. Select Install P6 Professional
  3. The page hangs on loading
  4. Error occurs


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.