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Refund for Orders with Discounts Causes Mismatch in the Amount Refunded (Doc ID 2634525.1)

Last updated on JANUARY 13, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


For the orders including multiple items and an order level promotion applied on them, the refund amount is not calculated correctly when the order is chosen for refund through Agent.

Has also been seen for BOGO orders through the Agent console.


 Items removed from the list of included items for the promotion.  (This doesn't need to done for this to occur in the scenario where the promotion has been deleted.)


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