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Error 'Results cannot be retrieved. Please contact System Administrator' When Running a System Based UDR with a Query Element (Doc ID 2635151.1)

Last updated on APRIL 24, 2020

Applies to:

Primavera Unifier Cloud Service - Version 19.11 and later
Information in this document applies to any platform.

Symptoms

When attempting to run a system based UDR that has a query element, the following error occurs.

Results cannot be retrieved. Please contact System Administrator.

 

The issue can be reproduced at will with the following steps:

1. Log into environment.
2. Go to Shell- Select Reports from the left-hand side Control Pane.
3. Select UDR - Select the options wheel of Any System based UDR with a Query Element (that has a query added).
4. Run the Report - the following message is prompted: 'Results cannot be retrieved. Please contact System Administrator'.

Changes

 

Cause

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