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Office 365 : Old Appointments are Deleted and Cancel Notifications Sent to Apointment Participants from Outlook (Doc ID 2636331.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

Appointments older than 30 days are being Deleted from Outlook and as a result a cancellation emails  sent out by Outlook to the participants of the appointment .

This will happen to any such Appointment that was originated in Engagement Cloud and synced to Outlook.

This can also happen when user uses a new Saved search for Appointments . The Sync will bring down a new set of appointments from Sales Cloud and will delete the other appointments synced earlier to Outlook from Sales Cloud .

Cause

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In this Document
Symptoms
Cause
Solution


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