My Oracle Support Banner

Token Creation Fails With Request Data Did Not Pass Required Data error (Doc ID 2636555.1)

Last updated on MAY 10, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Payments Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

 Enabled credit card payment processing with Cybercourse as tokenization provider. Getting error during token creation from receivables module. Steps followed are:

1. Create (person) customer
2. At account level, navigate to Payment Details-->Credit Card
3. Click on Create Credit Card
4. Cybersource embedded form popups.
5. Enter all required billing and payment details and submit to create a token

Get error

"Tokenization failed due to server error. The request data did not pass required fields check for this application (customer_lastname)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.