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Token Creation Fails With Error JBO-27023 Failed To Validate All Rows In A Transaction (Doc ID 2636565.1)

Last updated on JANUARY 08, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Payments Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Student Management Cloud Service - Version 11.13.20.10.0 to 11.13.20.10.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version

Credit card token creation fails with error

ERROR
------------
"Tokenization failed because of server error. JBO-27023 Failed to validate all rows in a transaction"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Customer(person)
2. Got to Customer Account
3. Got o Payment Details tab
4. Click on Create Credit Card
5. Embedded Cybersource popup comes
6. Customer entered all details including first/last name, address, phone, email etc and also payment details
7. Click Submit and see reported error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create token. 

Cause

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In this Document
Symptoms
Cause
Solution
References


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