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The Mashup Content In The Side Out Panel Is Taking Time To Load (Doc ID 2637661.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Knowledge

ACTUAL BEHAVIOR
The customer has changed their "Knowledge" tab to read "SR Knowledge Search" on the right side panel by default and when this side panel is opened, the content of "SR Knowledge Search" doesn't populate until after you click the "SmartText" tab and then click back to "SR Knowledge Search".


Replication steps:
1. Open Service Request
2. Click right side tab.
3. "SR Knowledge Search" tab that appears by default is blank.
4. Click "SmartText" tab. That appears correctly.
5. Click "SR Knowledge Search" tab. That now appears correctly.


Cause

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In this Document
Symptoms
Cause
Solution
References


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