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The Oracle Cloud Environment is Currently Unavailable Error, Attempting Open Or Download Expenses Policy From Create Expense Report Page: (Doc ID 2637986.1)

Last updated on JUNE 09, 2020

Applies to:

Oracle Fusion Expenses Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

Find that on 11.13.19.10.0 version, Manage Expenses-Approve Expense Report, users Cannot Open or Download Expenses Policy from Create Expense Report page

Error:
The Oracle Cloud environment is currently unavailable. Our team is actively working to resolve this unplanned downtime and to restore your service(s) as quickly as possible.
In the meantime we encourage you to visit cloud.oracle.com
Oracle Applications — Empowering Modern Business in the Cloud

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. On the Create Expenses Reports page the link
2. read and accept the corporate travel and expense policies should open the Expenses Report we have uploaded.

This was working on both the Production and Test environment and both have stopped working.
The link now takes you to this page - http://www.oracle.com/splash/cloud/index.html
and the page reads
The Oracle Cloud environment is currently unavailable. Our team is actively working to resolve this unplanned downtime and to restore your service(s) as quickly as possible.
In the meantime we encourage you to visit cloud.oracle.com
Oracle Applications — Empowering Modern Business in the Cloud

We are having this problem in both Chrome Version 79.0.3945.130 (Official Build) (32-bit) and Microsoft Edge 44.18362.449.0
 unable to test in Firefox but hoping to get it loaded to test.

This problem has affected all environments

Business Impact:
The issue has the following business impact:
This document is important and needs to be accessible when creating an expenses report
Due to this issue, users cannot open expense reports policies.

Cause

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In this Document
Symptoms
Cause
Solution


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