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Supplemental Invoice Do Not Get Approved Automatically (Doc ID 2638119.1)

Last updated on JULY 06, 2020

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 to 20.1 [Release 19 to 20]
Information in this document applies to any platform.

Symptoms

 Supplemental invoice sent by carriers, are not getting approved even when the cost is computed on the shipment and the invoice cost is equal to shipment cost

The shipment is planned from an order, this shipment has the base and and a surcharge on it.
The shipment undergoes delivery and an auto pay invoice is created.
This invoice undergoes approval and gets approved based on the approval rules.

The cost on the invoice matches the cost on the shipment and hence there is no issue in its approval.
The Rate record of the planned shipment has accessorials on it which do not have the Always Apply check box checked.

However, if another invoice comes in from the the same carrier that have those accesorials as that on the rate record, the accessorials get copied in the Accessorials section of Financials tab of the shipment.
The shipment on recalculation will have another two cost lines on it and since the costs are similar to the invoice cost, the belief is that the supplemental invoice should automatically get approved, and the automatic approval is not occurring.

Cause

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In this Document
Symptoms
Cause
Solution
References


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