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Office 365 Error: The User Is Already Associated With Another Account (Doc ID 2638213.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Sales for Microsoft Office 365

When attempting to connect to the OEC from O365, the following error occurs.

ERROR
-----------------------
"The user is already associated with another account"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the add-in connector.

Cause

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In this Document
Symptoms
Cause
Solution
References


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