Office 365: Contact Search Not Returning Results
(Doc ID 2638245.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, Microsoft Office 365
ACTUAL BEHAVIOR
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O365 Add in won't return Search results
EXPECTED BEHAVIOR
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O365 Add in should return Search results
STEPS
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The issue can be reproduced at will with the following steps:
1, Go to Outlook 365
2. Open Add in 365 for Sales Cloud
3. Go to Contacts and Search for a contact
4. No results
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot can't search via Add in for contacts
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |