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Intermittent Issues In Logging In Unifier Due to Error "The user has already reached the maximum allowed number of session. Please close one of the existing sessions before trying to login again. " (Doc ID 2638661.1)

Last updated on FEBRUARY 14, 2020

Applies to:

Primavera Unifier Cloud Service - Version 19.11 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
----------------------
Receiving the  error "The user has already reached the maximum allowed number of session. Please close one of the existing sessions before trying to login again" intermittently while logging to Unifier. The integration are also failing due to the same error

STEPS TO REPRODUCE
----------------------
Try to login Unifier, then capture the error "The user has already reached the maximum allowed number of session. Please close one of the existing sessions before trying to login again" intermittently .

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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