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OAC: Create Snapshot Failed with Error: "Error Reported in Metadata Plugin is: IO Error: Socket read timed out" After Restoring Snapshot (Doc ID 2638834.1)

Last updated on FEBRUARY 20, 2020

Applies to:

Oracle Analytics Cloud - Classic - Version 105.3.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Analytics Cloud (OAC) 105.3.0 version, create snapshot failed even after fixing JAR files for second time.

  1. Unable to create/view/restore snapshots after Patching OAC to 105.3.0 or later.
  2. The steps provided in the document - Doc ID 2526332.1 has been followed and it worked initially but subsequent snapshots and login to admin tool cloud produce issues.
  3. Performed same actions on the previous version and had replaced Snapshots twice and the same issue happened. 
  4. The following error entries are found in the file - metadatalcm_op_run.log [File location: <DOMAIN_HOME>/bi/bilogs/metadata/exportBar_<TIMESTAMP>_<ID>]
Error
-------------
[bi_server1] [ERROR] [] [oracle.bi.metadata.lcm.framework.LCMTaskWorker] [APP: bi-sac-config-mgr] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SI-Key: bootstrap] [[

################ FAILED CONTENT PLUGIN DETAILS ##############
Metadata Plugin failed for: Webcat Metadata Content Plugin_exportArchive
Failed Operation Statue Code Description: Operation Failed
#############################################################

[bi_server1] [ERROR] [] [oracle.bi.metadata.lcm.framework.LCMTaskWorker] [APP: bi-sac-config-mgr] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SI-Key: bootstrap] Error Reported in Metadata Plugin is: Internal error has occurred: IO Error: Socket read timed out
[bi_server1] [ERROR] [] [oracle.bi.metadata.lcm.framework.LCMTaskWorker] [APP: bi-sac-config-mgr] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SI-Key: bootstrap] Error Reported in Metadata Plugin is: Failed in exportArchive.
[bi_server1] [ERROR] [] [oracle.bi.metadata.lcm.framework.ExportArchive] [APP: bi-sac-config-mgr] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SI-Key: bootstrap] Metadata Plugin exportArchive failed!
.......
[bi_server1] [ERROR] [] [oracle.bi.metadata.lcm.api.MetadataLCMFacadeImpl] [APP: bi-sac-config-mgr] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SI-Key: bootstrap] The final status of the operation exportBAR: FAILED!

 In the webcat_content_plugin.0.0.log, found the below log entries - 

[SEVERE]: Internal error has occurred: IO Error: Socket read timed out

[SEVERE]: Failed in exportArchive.

[INFO]: Outputs ....

[INFO]: Plugin Status : Failed

[INFO]: Status Code : FAILURE

[INFO]: Status Description : null

[INFO]: Log File path : <DOMAIN_HOME>/bi/bilogs/metadata/exportBar_<TIMESTAMP>_<ID>

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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