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Users Are Not Receiving Verification Emails From Identity Cloud Service (Doc ID 2638915.1)

Last updated on APRIL 06, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.


When trying to send a verification email from "Identity Cloud Service", no email is received by any users.

Users receive a verification email.


  1. Browse to the Primavera Cloud Portal.
  2. Open the link for "Identity Cloud Service".
  3. Select the "Email Options" tab.
  4. Click the "Resend Email" button.
  5. No emails are received by the users.


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