My Oracle Support Banner

External Service Rating Giving Null PointerException Error (Doc ID 2639165.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

The client is configured to use an external rate engine, the client is getting the correct rate cost in the log that the External Rate Engine is sending back to OTM. Yet that rate is not displayed in the RIQ UI as expected and the NPE is shown In the log instead:

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.