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[Solved] Adding a Product on Leads Fails in CX Cloud Mobile after 20A Update (Doc ID 2639444.1)

Last updated on FEBRUARY 20, 2020

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, CX Mobile Application

When trying to save a Lead after adding a product error is thrown.
A Lead without a Product can be created but is fails when it has a Product. It also fails for existing Leads when attempting to add a Product.

ERROR
-----------------------
You changed could not be saved. Applying List binding
LOV ProductType with given set of values leads to no matching row for a row of type :MklLeadEO_MklProdAssoc_AklLeadVOToMklProdAssocVO_MklProdAssocVO



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open mobile app
2. Navigate to Leads
3. Click on action tab>Create Lead
4. Enter name of lead, contact, and source
5. Click on + to add Product
6. Select product, enter amount, geography, and equipment
7. Click save
8. End Result: Error received

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add Product to Lead from Mobile

Changes

 Only happening after 20A update.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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