Error: "The Configuration Package contains an exception. Contact your System Administrator." When Attempting To Create a Component List After Upgrading to Version 19.11 (Doc ID 2639722.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

On Unifier : Version 19.11

When attempting to create a component list, the following error occurs.

ERROR
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The Configuration Package contains an exception. Contact your System Administrator. Exception occurred during processing. Exception context ShellHandler.getRollingImageIds in procedure: pack. Last processed context: ShellHandler.pack().

STEPS
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The issue can be reproduced at will with the following steps:

1. Select Workspace
2. Expand Configuration Package Manager
3. Select Component Lists
4. Click on component list item Validation
5. Select Single Instance Shell -> Select the specific Shells
6. Click the Error Check button

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create configuration packages since upgrading.

Cause

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