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Getting Error While Craeting New Lead "Oracle.jbo.key Error" (Doc ID 2639762.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Leads, Sales Campaigns

getting error while craeting new lead "Oracle.jbo.key error"

We have written groovy script on Sales Lead object at Validation Rules - Object Rules level. This script is basically to prevent association of a contact, which is already part of an open Opportunity, on Lead.
This script did work fine and prevent any association happening. After error message if we click on Cancel it works fine.

If we try to change the contact or delete the existing contact and try to save the Lead, this is where system behaves weirdly, it either populates the previous contact back and throws error message from script or it throws "Oracle.jbo.key error".

Cause

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In this Document
Symptoms
Cause
Solution
References


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