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Enhancement Request For Keeping Contact Information After Request Is Rejected (Doc ID 2640154.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Goal

"Reject contact request" in Admin UI removes the contact name and users are unable to see for which contact the request is rejected.

As per documentation, in a rejection case, in the details view, the Contact tab is grayed out (unless the contact is an existing contact).
When the contact is not an existing one, the contact information is not visible.

https://docs.oracle.com/en/cloud/saas/commerce-cloud/occ-user/work-contact-requests-review-change-status-approve-and-reject.html

Ideally, the contact information should also be visible, even after customer rejects the contact request. 

Solution

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In this Document
Goal
Solution
References


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