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Milestones Resolution Metrics Are Not Generated, Only First Response Metrics (Doc ID 2640186.1)

Last updated on NOVEMBER 13, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

Customer created configuration for milestones, the first response metric is generated in the SR, after creation, but not the Resolution metric.
There is already configuration done for the Resolution Metric, and for the Business Unit, but the Resolution metric is not generated.

Cause

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In this Document
Symptoms
Cause
Solution


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