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Service Request Queue - Assigned To search shows all the Agents irrespective of their membership of that queue (Doc ID 2640194.1)

Last updated on DECEMBER 11, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

When User creates a Service Request and select the Queue, Assigned To search shows all the Agents irrespective of their membership of that queue.

Ideally value populated in Agent search should be restricted to the Agents who are member of the Queue else there will be a confusion who is part of that Queue and Who is not.
 

Solution

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In this Document
Goal
Solution
References


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