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Email Template In Object Workflow Is Not Keeping The Text Formation In A Long Text Field (Doc ID 2640546.1)

Last updated on SEPTEMBER 26, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Goal

Email Template in Object workflow is not keeping the Text formation in a Long Text field .

Created email template for call report (under activities), and one of the fields in the email body is Description, Meeting Minutes.

The field contains many details of the activity/call report with each detail in different lines.

When the email is sent, all details appear in one line/block which makes the email content unclear to users.

Is it possible to display the content from this Description or Meeting Minutes or any long text field as is in email?

Solution

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In this Document
Goal
Solution


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