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Password Reset Issue on CX Cloud Mobile (Doc ID 2640636.1)

Last updated on FEBRUARY 19, 2020

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

After a password reset on the SUI the new password is not recognized in mobile.
Error “Invalid User name or password” is thrown.
The old password seems to work but before login completes, user is thrown back to login with no error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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