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The collector or group cannot be disabled because they are assigned to a customer (IEX-615051) (Doc ID 2640726.1)

Last updated on MAY 31, 2020

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Manage Collections-Review Collector Assignment

When attempting to disable a collector the following error message is received even though collector is not an active on any customer profile

ERROR
-----------------------
The collector or group cannot be disabled because they are assigned to a customer (IEX-615051)
Cause The user is trying to disable a collector who was assigned to a customer
Action Remove the collector from any customers or customer profiles


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Manage Collectors
2. Change enabled flag to No - receive error message



Cause

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In this Document
Symptoms
Cause
Solution


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