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Unable to Find New Users via Content and Experience Cloud (OCE) Portal under System Settings (Doc ID 2641415.1)

Last updated on JULY 15, 2021

Applies to:

Content and Experience Cloud Service - Version N/A to N/A
Content and Experience Cloud - Version 18.4.1 to 18.4.1
Content and Experience Cloud Classic - Version 18.1.2 to 18.4.1
Information in this document applies to any platform.

Symptoms

Users added in IDCS application with all current roles are not available in OCE port.

  1. Under Administration
  2. System
  3. System Settings
  4. Select the "Users" from the drop down
  5. Search for the user - No result found

Cause

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In this Document
Symptoms
Cause
Solution
References


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