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RPASCE: User Cannot Open Workbook "Unable to process your request. If the problem persists contact your system administrator" and Dashboard Shows Error "The dashboard is not currently available. Contact your administrator." (Doc ID 2642084.1)

Last updated on MARCH 02, 2020

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 18.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 18.0 and later
Information in this document applies to any platform.

Symptoms

One user is experiencing issues in the application.  Other users can open workbooks without issues.   The following error occurs when opening a workbook:


When this was experienced, the customer had opened a large workbook (~12K product positions) and was using the filter, which was taking a few minutes and then the user lost access to the application and dashboard fails upon logging back in and the workbook will no longer open.  

Cause

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