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CG Mobile app: The “Retail Execution” Application User Don't Have Access to The Routes. (Doc ID 2642688.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales for Consumer Goods - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Consumer Goods Mobile App

The “Retail Execution” application does not download the routes.

User has these roles:
• Consumer Goods Cashier
• Custom Objects Administration (ORA_CRM_EXTN_ROLE)
• Employee (ORA_PER_EMPLOYEE_ABSTRACT)
• Resource (ORA_HZ_RESOURCE_ABSTRACT)
• Sales Representative Custom(ZBS_SALES_REPRESENTATIVE_JOB_CUSTOM)

In addition, there is a Distribution Centre with a route, a route allocation, and user is added to resources. After starting the app, a message appear indicating that user account does not have access to the route.

ERROR
-----------------------
You don't have access to the route. Contact your sales application administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps as a Sales rep user:
1. Complete all the setup for CG mobile on SUI
2. Run ESS jobs for downloading routes, appointments and shopping cart
3. After login to CG mobile, routes are downloaded , cannot create appointment
4. Reload app again, now user sees the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access route

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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