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Error: "Unable to create user" - User Creation Fails When Creating a User in Primavera Administration (Doc ID 2643857.1)

Last updated on MARCH 12, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

When creating user in Primavera Administration, after some time a notification that it failed is received.

User administration log:

2020-02-21T10:02:04.516+0000 Creating/Assigning Application Access for Users: 1
2020-02-21T10:02:04.731+0000 Processing User(1/1): <USER>
2020-02-21T10:06:14.962+0000 Unable to create user: <USER>
2020-02-21T10:06:15.159+0000 Processing User Failed: <USER>

Error in log:

Caused by: oracle.iam.platform.kernel.EventFailedException: IAM-3010201:LDAP create event failed : Error: OPERATIONS_ERROR
LDAP Error 1 : LDAP response read timed out, timeout used:120000ms. Root Cause: javax.naming.NamingException: Error: OPERATIONS_ERROR
LDAP Error 1 : LDAP response read timed out, timeout used:120000ms. [Root exception is oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:120000ms.]:Error: OPERATIONS_ERROR
LDAP Error 1 : LDAP response read timed out, timeout used:120000ms. Root Cause: javax.naming.NamingException: Error: OPERATIONS_ERROR
LDAP Error 1 : LDAP response read timed out, timeout used:120000ms. [Root exception is oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:120000ms.]
at oracle.iam.ldapsync.impl.util.LDAPSyncUtil.createEventFailedException(LDAPSyncUtil.java:1387)
at oracle.iam.ldapsync.impl.util.LDAPSyncUtil.createEventFailedException(LDAPSyncUtil.java:1403)
at oracle.iam.ldapsync.impl.eventhandlers.user.UserCreateLDAPHandler.execute(UserCreateLDAPHandler.java:104)
at oracle.iam.platform.kernel.impl.OrchProcessData.runPreProcessEvents(OrchProcessData.java:1127)
at oracle.iam.platform.kernel.impl.OrchProcessData.runEvents(OrchProcessData.java:827)
at oracle.iam.platform.kernel.impl.OrchProcessData.executeEvents(OrchProcessData.java:357)
at oracle.iam.platform.kernel.impl.OrchestrationEngineImpl.resumeProcess(OrchestrationEngineImpl.java:933)
at oracle.iam.platform.kernel.impl.OrchestrationEngineImpl.process(OrchestrationEngineImpl.java:654)
at oracle.iam.platform.kernel.impl.OrchestrationEngineImpl.orchestrate(OrchestrationEngineImpl.java:563)
at oracle.iam.platform.kernel.impl.OrchestrationEngineImpl.orchestrate(OrchestrationEngineImpl.java:505)
at sun.reflect.GeneratedMethodAccessor5835.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:35)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy304.orchestrate(Unknown Source)
at oracle.iam.request.impl.RequestEngine.startOrchestrationFromPreProcess(RequestEngine.java:4781)
... 109 more

2020-02-24 10:35:55 GMT [Thread-8883] ANALYTICS com.oracle.pgbu.pca.dao.UserResourceApi - Unable to create user: <USER>
2020-02-24 10:35:55 GMT [Thread-8883] ANALYTICS com.oracle.pgbu.pca.services.UsersUtilServices - Processing User Failed: <USER>

Cause

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In this Document
Symptoms
Cause
Solution


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