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Advanced Custom Object History Subject Area Not Available in Portuguese (Doc ID 2644555.1)

Last updated on APRIL 13, 2020

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

On : R38 , Analytics

ACTUAL BEHAVIOR
---------------
Advanced Custom Object area not available in Historical reporting for Portuguese language

EXPECTED BEHAVIOR
-----------------------
Advanced Custom Object area should be available in Historical same as Real Time reporting

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. I have impersonated the user XXX  with English
language
2. Checked under Analytics tab and saw the user can see Advanced Custom
Objects in Historical area
3. I impersonated the user YYY  with Portuguese
language
4. Checked under Analytics tab and could not see Advanced Custom Objects in
Historical area
5. I could recreate the issue on my test account on Release 39 for
Portuguese language. Advanced Custom Object History is available for all
other languages , but not for Portuguese language.

The issue occurs in R38 AND R39.


BUSINESS IMPACT
-----------------------

We are rebuilding some reports using this new feature of Release 38 to try to optimize analytics performance. But, when testing them we get an ODBC error for our portuguese users. Investigating a bit further we have realized that, when we set the administrator user language as "Portuguese", the Advanced Custom Object History subject area is not available.

Cause

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In this Document
Symptoms
Cause
Solution
References


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