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Account Number Corresponds To Another Customer (Doc ID 2644783.1)

Last updated on MAY 11, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Customer Data

ACTUAL BEHAVIOR
---------------

In Manage customers page if you query an Organization, then a person, the person (registry ID) is displayed correctly but the account information corresponds to the organization viewed earlier.


EXPECTED BEHAVIOR
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Account associated with the person should be displayed.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Manage customers :
2. Search a person ( not an organisation)
3. Click on the registry ID (you can see it’s the right account underneath)
4. Click on “Save and Close” or “Cancel” button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can edit information about a non-matching customer.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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