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"Unable to communicate with the server. Application will terminate now"' in P6 Professional Using CloudConnect with Client-Side Cache Disabled (Doc ID 2645350.1)

Last updated on MARCH 12, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.5 to 19.11 [Release 19.5 to 19.11]
Information in this document applies to any platform.

Symptoms

While users are working in P6 Professional (wiith client-side cache disabled), they get the message "Unable to communicate with the server. Application will terminate now. Please check network connectivity and then login again."

Review of P6ProLog.txt (stored in the user's C:\Users\<username>\AppData\Local\Temp folder), shows

Exception: Socket Error # 10060
Connection timed out.

Note:  The p6prolog.txt file will ONLY be present if network disconnect errors have occurred.

 

P6 Professional error

Cause

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In this Document
Symptoms
Cause
Solution
References


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