Fusion Global HCM: New Hire - System Isn't Finding Existing Employees Using SSN
(Doc ID 2645825.1)
Last updated on DECEMBER 05, 2022
Applies to:
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.19.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.10.0 version, Global Human Resources
ACTUAL BEHAVIOR
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When entering new hires system isn't finding existing employees using SSN
Using the functionality of Hire an Employee or Add a Pending Worker, the system is not finding that an employee already exists by their Social security number when the last name has changed
EXPECTED BEHAVIOR
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If the person's name has changed, the system should find the person by the SSN
STEPS
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The issue can be reproduced at will with the following steps:
1. An existing person has SSN xxx-xx-3575
2. Hire a new person, or pending worker, with the same SSN as above
3. System does not validate to find the existing person
BUSINESS IMPACT
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The issue has the following business impact: High impact as this can cause duplicate employee records created for single employee
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |