Absence Plan Balances Are Not Transferring On The Right Date (Doc ID 2646134.1)

Last updated on APRIL 05, 2024

Applies to:

Symptoms

Absence Setup

ACTUAL BEHAVIOR
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When an employee moves from one Absence plan to another, the plan balance is to moved to the new plan. We are facing an issue where we are not able to transfer the balance on the date of transfer.
 

EXPECTED BEHAVIOR
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Absence Plan balances should transfer on the right date

STEPS
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The issue can be reproduced at will with the following steps:
1. End plan enrollment
2. Balance transfer should occur.
3. Not able to transfer balance on correct date.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot transfer Absence Plan balances on the right date to the new plan.

Cause

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