IBY-825426 Error Displayed When Trying To Remove A Receipt Method From A DD Transaction (Doc ID 2646434.1)

Last updated on MAY 26, 2020

Applies to:

Symptoms

On: Fusion 11.13.19.07.0 version, Billing - Transactions

An error message is displayed when trying to remove a Receipt Method from a DD Transaction

Error:

You cannot change the bank account because the settlement transaction is in process (IBY-825426)

Steps to Reproduce:

When trying to remove a Receipt Method from a DD Transaction which had an instalment taken on a specific date, the following error message is being displayed:

You cannot change the bank account because the settlement transaction is in process (IBY-825426)

The system will allow a user to continue however there are concerns about the implications on the receipt reversal if the processing continues.

Users have therefore left the receipt method in.

This error may be linked to the receipt creation issue (where the TACR is showing 'Out Of Balance' and we are unable to reverse the receipts).

Users need to be able to confident to take out the Receipt Method in order to Collect the appropriate value.

They have now carried out testing on the system now that 19D has been applied and the issue still exists.

Business Impact:
Due to this issue, users cannot take out Receipt Method to collect appropriate value.

Cause

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