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Getting 'JBO-25060: Unexpected error' When Trying To Search Products In Service Request (Doc ID 2646679.1)

Last updated on JUNE 30, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Service Requests

When attempting to search for products within the Service Request object, the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.

From the UI server logs, can see the below error

Caused by: javax.faces.el.EvaluationException: oracle.jbo.RowNotFoundException: JBO-25060: Unexpected error encountered while trying to retrieve the next row from JDBC ResultSet for collection ServiceHierProdSearch1
Caused by: java.sql.SQLException: ORA-30004: when using SYS_CONNECT_BY_PATH function, cannot have separator as part of column value


Replication Steps
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Service Request
2. Open/Create a new SR
3. Product Search > Enter Search string as Product Number  > Search
4. Error reported.

Cause

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In this Document
Symptoms
Cause
Solution


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