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Error While Creating Folder: Error while getting data from AR_TRX_SUMMARY (Doc ID 2646705.1)

Last updated on DECEMBER 07, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.01.0 and later
Oracle Order Management - Version 12.2.7 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to manually create a credit case folder the following error occurs.

ERROR
-----------------------
Error while getting data from AR_TRX_SUMMARY for Customer - xxxxxxx Account - xxxxxxx
Probably exchange rate is not set correctly Sql Error:User-Defined Exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a a credit case folder
2. Receive error message

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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