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Not Able To Submit Expense Reports From Expense Mobile App (Doc ID 2647063.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Expenses Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit Expense Reports from Expense Mobile App outside of internal network, the following error occurs:

ERROR
-----------------------
ER is going into status Saved/not submitted from Mobile
ER is having an error message as below while submitting from UI:

You can't submit an expense report that contains accounting errors. (EXM-630424)
Cause An invalid account combination was generated for each expense item that displays an error icon.
Action Remove the expense item from the expense report or save your expense report.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create ER from UI, internal customer network, ER is submitted successfully
2. Create ER from Expense Mobile App using same template and type as from UI internal network
3. Submit ER from Expense Mobile App from outside of internal network, the ER is placed into Saved status instead of Submitted successfully

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit ERs from Expense Mobile App while they are connected outside of the internal network.

Cause

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In this Document
Symptoms
Cause
Solution
References


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