OCC Report Prompted to Sign In: Unable to Sign In: An error occurred during authentication. Try again later or contact your system administrator. (Doc ID 2648268.1)

Last updated on JUNE 15, 2022

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Prompted to sign-in again when trying to view reports.
A valid username and password results in an error message: "Unable to Sign In: An error occurred during authentication. Try again later or contact your system administrator."
Chrome developer tools shows an authentication error in the console.

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In this Document

Symptoms

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