"No activity base rate was found for the enrollment rate" When Trying To Back Out Plan To Make Correction
(Doc ID 2648593.1)
Last updated on OCTOBER 16, 2023
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.19.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.10.0 version, Manage Benefits
Getting Error when trying to back out open event
Benefits admin is trying to change the plan from one to another but keeps getting an error.
ERROR
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No activity base rate was found for the enrollment rate. Review the rate configuration and rate status. Details: This error occurred in the following package ben_element_entry.end_enrollment_element.Context at the time of error: .......... Activity base rate ID xxxxxxxxxxxxxxx, Effective Date yyyy-mm-dd.
There was a problem saving the enrollment. (BEN-990244)..... Note that an activity base rate wasnt found for the rate. Need to review the rate configuration to ensure the rate is active for at least one plan year ahead of the life event
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |