My Oracle Support Banner

"No Webpage Was Found" Error When Trying to Generate a Backgournd Check in Hireright (Doc ID 2649791.1)

Last updated on MARCH 18, 2020

Applies to:

Oracle TBE Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

The following error occurs when a User is viewing a candidate and they click the "Order Now" link in the Hireright Background section, in order to initiate a background and drug test through Hireright:


ows01.hireright.com page can’t be found

No webpage was found for the web address: https://ows01.hireright.com/tbe_gateway/tbe

HTTP ERROR 404

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.