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FA: SCM: OM: Order Revision Fails With: Another user has changed the row with primary key oracle.jbo.Key[............................]. (Doc ID 2650163.1)

Last updated on SEPTEMBER 30, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Order Revision fails with an error:

Another user has changed the row with primary key oracle.jbo.Key[............................].

If two users are updating the same sales order revision, both of them will get error while saving/submitting the sales order.

User 1 error:

You cannot revise sales order xxxxx because order fulfillment performed an operation on it since you started the revision. (FOM-4515171) Details: Click Discard to delete your draft, and then create another revision.

User 2 error:

Another user has changed the row with primary key oracle.jbo.Key[............................].

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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