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java.lang.NullPointerException in Custom Widget with SDK 20.1.1 (Doc ID 2650229.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.

Symptoms

On  Live Experience(LX) version 20.1.1 Web SDK(Software Development Kit), Widgets functionality, issue is that an error message appears every time after a video call session is ended.

After this error message, the call button disappears from the application.

ERROR
-----------------------
java.lang.nullPointerException:Attempt to invoke virtual method 'int java.lang.String.length()" on a null reference Object
..
at oracle.live.ui.communicationservice.isFirstofQueue(CommunicationService.java:5829)


Cause

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In this Document
Symptoms
Cause
Solution
References


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