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Outlook Sync error: Invalid XML character (Doc ID 2650362.1)

Last updated on APRIL 29, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Microsoft Outlook

Outlook connection error

User has Outlook connection error and not able to search specific account from OCS.

ERROR
-----------------------
[20-02-06 11:26:00.908455,T20492] [ERROR] [connector_site]: [11:26:00.908455],,{first chance exception}: class fusion::fusion_exception_impl: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0020
@@@@rref:soap_2020-02-06T19-25-05-458.xml.gz.bin
@@@@message:  The message is java.io.UTFDataFormatException : Invalid XML character(d83d)..
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Run sync from Outlook for user , get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot run Outlook sync

Cause

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In this Document
Symptoms
Cause
Solution
References


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