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Is There a Way to Generate a Report for All Service Assignment Rules That Are Defined in the System? (Doc ID 2651215.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.10.0 version, Service Requests

The customer has about 500+ assignment rules which route the Service Requests to matching queues. They are looking for a way to export them, but there is no export feature available in the application for this.

Is there any report that they can use to examine them? Going through the screen to examine rules is taking way too much time and is also error prone.
 

Solution

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In this Document
Goal
Solution


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