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Nested Tabs In Workspace Are Not Working (Doc ID 2651318.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Nested Tabs in Workspace


We enabled nested subtabs in workspace using the profile option ZCA_ENABLE_WORKSPACE_DYNAMIC_TABS
We have realized that nested tab functionality is not working correctly in workspace for any object, it is showing the non nested behavior


EXPECTED BEHAVIOR
-----------------------
We would expect that when opening new records they would open in the tabs above

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to workspace
2. Make a search in any object
3. Drilldown on the record
4. verify the record opens in the usual SUI style and not on the nested tabs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users do not have the required ui behavior.

Cause

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In this Document
Symptoms
Cause
Solution
References


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