My Oracle Support Banner

Service Request Interaction History support for different Channels (Doc ID 2651332.1)

Last updated on MARCH 24, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


What all the different channels messages in Service Request are captured in Interaction history ? Currently only email channel messages are showing up in Interaction history.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.