Service Request Interaction History support for different Channels
(Doc ID 2651332.1)
Last updated on MARCH 24, 2020
Applies to:Oracle Fusion Engagement Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
What all the different channels messages in Service Request are captured in Interaction history ? Currently only email channel messages are showing up in Interaction history.
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