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Service Request Interaction History support for different Channels (Doc ID 2651332.1)

Last updated on MARCH 24, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Goal

What all the different channels messages in Service Request are captured in Interaction history ? Currently only email channel messages are showing up in Interaction history.
 

Solution

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In this Document
Goal
Solution


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